Terms and Conditions

Terms & Conditions

ABOUT THESE TERMS AND CONDITIONS

This website is owned by Wow Hamper | ABN 84297531055

By accessing, browsing, or using this website, you agree to all terms, conditions, and disclaimers.

Wow Hamper may amend these terms and conditions from time to time. Any amendment is effective immediately.


All prices, unless otherwise stated,  listed on our website are in Australian Dollars and inclusive of GST.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

Shipping is calculated based on the size and weight of your order. Orders are shipped within 1-2 business days and are sent via courier. Once the order has been dispatched a tracking number will be sent to you via email so that your order can be tracked. Once the order has been dispatched it is the responsibility of the courier to get it to you in good condition and in a timely manner. If you are not satisfied with the timeframe in which your box or hamper is delivered or the condition it arrives in, please contact our team and we will do our best to rectify it.

Wow Hamper uses reputable third-party contract couriers, including Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place.

We will work with the customer to assist in resolving any issues that may be a result of a third-party failure.

We do not give refunds for change of mind. If the product is faulty, please contact us immediately so that we can assess the order and send out another item if necessary.

Please contact us if your order is urgent and we will do our best to ensure it is shipped to arrive on your required date.

Please contact us if you would like to discuss international and wholesale orders.

REFUNDS AND RETURNS

Any dissatisfaction with the product(s) must be communicated to Customer Service within fourty eight (48) hours of delivery. Call 0406 313 458 or email hello@wowhamper.com.au

Wow Hamper reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.

To arrange a return, seek a refund, replacement, or exchange, you must email us at hello@wowhamper.com.au to obtain prior approval. Please include the order number and reason for the return.

LIMITATIONS AND EXCLUSIONS OF LIABILITY

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

DISCOUNTS

Discounts apply to the product value and exclude the delivery charge.

Discounts may not be combined with any other offers, discounts, or gift vouchers.

Discounts may not be redeemed for cash or transferred.

Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.

Discounts will not be applied to an order after payment has been taken.

These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, ‘the discount’.

Only one promotion code may be used per order.

REGISTERED USERS

In order to access the services provided on this website, you can choose to become a registered user. Complete registration by providing certain information as set out on our membership/registration page. Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.

You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change.

On registration, you will be required to provide a password .

We reserve the right to terminate your registration at any time if you breach these terms and conditions.

PRODUCT DESCRIPTIONS

We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

EXTERNAL LINKS

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

All material on websites owned, operated, licensed or controlled by Wow Hamper, including but not limited to images, illustrations, audio clips, and video clips are protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Wow Hamper.

Material on any website owned, operated, licensed or controlled by Wow Hamper is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Wow Hamper.

Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Wow Hamper copyrights, trademarks, and proprietary rights and is prohibited.

FORCE MAJEURE

Wow Hamper is not liable for failure to perform obligations, including but not limited to, the fulfillment of an order or a delivery, if such failure occurs as a result of: fire, flood, earthquake, storm, hurricane or another natural disaster war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond Wow Hamper control.